Acknowledgement of Country

Dorothy Smith and Cheeky Pup Dog Training acknowledge that the land on which we meet and train today is being held on the country of the Darug people of the Darug Nation.  We acknowledge their ancestors who have been Traditional Owners of their country for thousands of years.  We also wish to acknowledge and pay our respects to the Darug People’s Elders past and present.

Changes to class schedule

Management reserves the right to alter the times and days classes are provided within reason.  A minimum of 48 hours notice will be provided.  Typically management will run classes at the old and new times to accommodate all during the transition to new times. 

Classes being postponed due to extreme weather conditions

When temperatures do or are predicted to reach or exceed 35 degrees Celcius all classes on that day will be postponed.  Lessons will be run the next week the weather conditions allow.  Even if you pup becomes older than 16 weeks they will receive all 4 lessons you have enrolled and paid for.

Classes will also be postponed to the following week during thunderstorms, heavy rain, and gale force winds.  Classes usually go ahead during light rain, however it is your choice whether or not to attend on that day: if you decide not to attend please email dorothy@cheekypup.com.au or text 0433 533 139 and notify Dorothy in writing of your decision and you will not forfeit the lesson.

Payment

Preferred payment methods:

• cash;
• direct deposit at least 72 hours in advance of commencing a course or private training;
  
• EFTPOS including Visa and Mastercard transactions, these are processed using a Square reader so all cards must contain a microchip.
  

To secure your dogs place in a course all bookings and enrollments require a minimum non-refundable 25% deposit within 48 hours of booking – this may be made online via this website’s shopping cart or, once you have submitted your enrollment application, by telephone Dorothy on 0433 533 139 to make a credit card payment.  Once this payment has been received you will then be sent all the relevant information you will need to prepare for attending your course.  Balance of monies owed are then payable at the commencement of a course or private consultation, or via direct deposit 3 days prior to commencement of a course of private consultation.

Terms & Conditions

Deposits are non-refundable.

Refunds of balance of course fees are only provided in exceptional circumstances, to be determined by the owner/operator of Cheeky Pup Dog Training.  However if you have an unexpected commitment or illness during a group course, please notify your trainer as soon as you know you will not be able to attend a class and then you will be able to take that class at a later date (usually during the next course).

Preschool and/or Kindy classes may not be bought individually.  Preschool and Kindy are each sold as a course of lessons, if you miss or skip a lesson your money will not be refunded.  Please advise your trainer by text message or email before a lesson if you cannot make a class and you will be able to do a make up class at a later date. 

On very rare occasions your trainer may not be able to take a lesson; in this circumstance you will be able to attend the next class that suits you to do the make-up lesson.  We stress that this happens very rarely and due to unforeseen circumstances including extreme illness or accident.  Whenever possible we arrange a substitute teacher when one is available.

Gift Vouchers

Gift vouchers may not be exchanged for cash and are non-refundable.